Virtual Video Control Room Support

Virtual Video Control Room is a live streaming broadcast tool to help you control, route & monitor live streams in ultra-low latency from anywhere in the world.

Production Support Specialist

As the production support specialist, I am responsible for managing all client support requests and conducting regular testing for Virtual Video Control Room.

  • Conducts regular software testing.

  • Reports bugs to the development team.

  • Tracks bug fixes and updates.

  • Communicates relevant fixes to clients.

  • Creates support articles and website posts.

  • Produces and uploads how-to videos on YouTube.